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Naples 3D Home Tours | Matterport Service Partner
  • 239-229-9926

Frequently Asked Questions

  • How is our 3D Model different from a typical panoramic photo?
    • A panoramic photo depicts a space from one fixed viewpoint and lets you turn left or right. A 3D Model lets you walk through the space to experience it as if you were there.

  • How long does it take to scan a typical home?
    • A typical 2,000 sq ft home can be scanned in about an hour.

  • How long does it take to get the 3D model completed?
    • In most cases it will take less than 24 hours from scanning to a completed 3D model.

  • How large of an area can be scanned?
    • A model of an area up to 15,000 square feet. That can vary, depending on the layout of the property and furniture.

  • What about scanning outdoor spaces?
    • The camera is primarily used for indoor spaces and does not function as well in sunlight or in wide open spaces. Some models have had success with external spaces such as lanais and patios when there is no direct sunlight (such as at dawn or dusk).

  • What are Mattertags?
    • Mattertags annotate points in 3D Space for Real Estate,Travel & Hospitality, Media, and Other Industries.
      When a viewer mouses over or clicks on a Mattertag marker, a billboard appears with a short text description of the tagged feature, object, or area.

  • Which browsers are compatible with the 3D models?
    • Always update your web browser to newest version. Matterport 3D Showcase works with: Firefox 4 or later Chrome 9 or later IE 11 or later, with Windows 8 or later Opera 12 or later Safari 5.1 or later, with OSX 10.8 or later. You may need to enable WebGL. In Safari, open Preferences > Security. In "Web content", check the Allow WebGL box. Refresh the page with 3D Showcase.
      Please Note! Macbooks from 2011 will have to use Firefox or Safari to run Showcase and Workshop. Google Chrome will not work with this software.

  • Which operating systems are compatible with the 3D models?
    • PC: Windows Vista or later, and a GPU. Recent computers (3 years old or younger) should have necessary hardware. OSX: 10.8 later with latest updates, and a GPU. Recent computers (3 years old or younger) should have necessary hardware. iOS: iOS 9.0 or later. Hardware: iPhone 5 or later, iPad Air series, iPad Mini Retina 2 or later, or iPad 4. Android: Varies due to the wide variety of manufacturers and Android versions. In general, a device with Android 5.0 Lollipop or later with Chrome and WebGL.

  • What do I need for Virtual Reality with Matterport?
    • You will need 4 things for Virtual Reality with Matterport:

      1 VR Ready

      • Your 3D tour must be converted to CoreVR

      • 2 Headset

        • Virtual reality headset (Samsung Gear VR recommended for the best experience, but Google Cardboard works fine too)

        • 3 Smart Phone

        • Samsung Galaxy Smartphone S7, S7 Edge, Note 5, S6 Edge+, S6, S6 Edge

        • Apple iPhone with Google Cardboard
          Recommended: 6s Plus, 6 Plus, or 7 Plus
          Minimum: iPhone 5s or newer
          Requires iOS 9.1 or higher

        • 4 Matterport App

        • Matterport VR app

24 Hour Turnaround Time

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