Frequently Asked Questions
Clear answers so your listing workflow stays simple.
How fast is delivery?
Most shoots deliver next day. Larger properties and complex edits may take a bit longer.
Do you provide MLS-compliant unbranded links?
Yes. We can provide branded and unbranded versions as needed for MLS rules and marketing.
What’s included with Matterport / Zillow 3D Home?
We deliver clean share links and embed options. 2D Floor plans are included.
How do I prepare my home for a photo or 3D tour shoot?
Treat it like a showing. Lights on. Get tidy and clean: floors, counters, mirrors, glass, and stainless steel. Turn all ceiling fans off. Declutter surfaces and remove personal items such as toothbrushes, shampoos, family photos, and fridge magnets.
Open blinds or curtains for natural light and replace any burned-out bulbs (use matching color temperatures if possible). Hide cords, remote controls, pet items, and trash cans. Make beds, stage pillows neatly, and straighten rugs.
Park cars out of the driveway if possible and clear the entry or porch area. For 3D tours, open interior doors you want visible and turn on lights unless advised otherwise. If there are any areas you do not want scanned or photographed, simply close those doors and let us know before we begin.
What are the differences between a Matterport® 3D tour and a Zillow® 3D tour?
Both create immersive walkthrough experiences, but they are designed for different goals.
Matterport® is the most feature-rich platform, offering dollhouse views, measurement tools, Mattertags, advanced embedding options, and strong add-ons for documentation and AEC workflows.
Zillow® 3D Home is built specifically for Zillow integration and provides a streamlined, cost-effective 3D experience that pairs well with Zillow floor plans when available.
In general, choose Matterport® when you want maximum interactivity and flexibility, and choose Zillow® 3D when your priority is Zillow-focused exposure.
How is a Matterport® 3D model different from a panoramic photo?
A panoramic photo shows a space from one fixed viewpoint and allows you to rotate left or right. A Matterport® 3D model lets you move through the space, walking from room to room to experience the property as if you were physically there.
How long does it take to scan a typical home with Matterport®? Can I make measurements?
A typical 2,000 square foot home can usually be scanned in about one hour.
Matterport® includes a built-in measurement tool that allows you to measure ceiling heights, room dimensions, furniture sizes, cabinet space, countertops, and more directly within the 3D tour.
How long does it take to capture a Zillow® 3D tour and what is the delivery time?
In most cases, capturing a Zillow® 3D tour for homes up to 3,000 square feet takes less than one hour, with same-day delivery of the tour and floor plan.
How long does it take to receive a completed Matterport® 3D model?
In most cases, Matterport® 3D models are delivered within 24 hours of scanning.
How large of an area can be scanned?
Areas up to 200,000 square feet can be scanned. This may vary depending on the layout of the property and the amount of furniture present.
What about scanning outdoor spaces?
With the Matterport® Pro3 LiDAR camera, outdoor 3D scanning is now possible. This is ideal for large residential properties, outdoor amenities, and commercial spaces with exterior features.
Outdoor scans allow for detailed dollhouse views and accurate measurements of driveways, landscaping, pools, docks, and other exterior elements. This is especially useful for maintenance, painting, landscaping, and repaving estimates.
The Matterport® Pro2 camera is primarily designed for indoor use and performs best without direct sunlight. Some outdoor areas such as lanais or patios can be captured during dawn or dusk conditions.
360° exterior scans can also be added to a Matterport® tour, allowing seamless navigation between interior and exterior spaces.
What are Mattertags?
Mattertags are interactive annotations placed within a Matterport® 3D space. They are commonly used in real estate, travel and hospitality, media, and other industries.
When a viewer clicks or hovers over a Mattertag, a panel appears with text, images, links, or additional information about a specific feature, object, or area within the tour.
How accurate are Matterport® floor plans?
Matterport® floor plans are approximately 99% accurate.